Monitoring

Observability, Alerting & SLA

Real-time Metrics • Alert Escalation • SLA Tracking

Datacenter StatusONLINE

14 May 202510:24:37 WIB

ADAdministratorSuper Admin

Monitor Aktif

412

dari 428 terdaftar

Check Sehat

96,1%

3.842 check / 5 menit

Alert Terbuka

14

3 critical • 11 warning

Agent Online

126/130

4 agent tidak lapor

MTTA

2,4 mnt

target < 5 menit

MTTR

38 mnt

target < 60 menit

SLA Bulan Ini

99,96%

komitmen 99,90%

Tren Alert 24 Jam

Metrik Agregat 24 Jam

Komposisi Status Check

Normal371
Warning27
Critical8
Maintenance6

Daftar Monitor & Check

Monitor	Target	Tipe	Interval	Nilai Terakhir	Terhadap Ambang	Status
srv-app-01 CPU	10.10.20.11	SNMP / Agent	60 s	42% dari ambang 85%	42%	Normal
srv-app-02 Memory	10.10.20.12	Agent	60 s	88% dari ambang 85%	88%	Warning
srv-db-01 Disk /var	10.10.20.31	Agent	300 s	92% terpakai	92%	Critical
core-sw-01 Uplink	10.10.0.2	SNMP	30 s	1,24 Gbps dari 10 Gbps	24%	Normal
fw-edge-01 Session	10.10.0.10	SNMP	30 s	184 rb sesi	61%	Normal
WAN-B Latency	isp-b-gw	ICMP	30 s	48 ms, loss 0,8%	76%	Warning
Portal Pelanggan	https://portal.internal	HTTPS 200	60 s	248 ms	34%	Normal
API Gateway	https://api.internal/health	HTTPS JSON	30 s	132 ms	22%	Normal
Billing Service	https://billing.internal	HTTPS 200	60 s	412 ms mendekati ambang	82%	Warning
PostgreSQL Primary	10.10.30.21:5432	Query probe	60 s	Replikasi lag 2 s	30%	Normal
MySQL Cluster	10.10.30.31:3306	Query probe	60 s	Thread running 42	55%	Normal
Redis Cache	10.10.30.41:6379	PING	30 s	Hit ratio 97,4%	18%	Normal
Login Journey	Jakarta • Surabaya	Browser script	5 mnt	6 langkah, 3,1 s	44%	Normal
Checkout Journey	Jakarta	Browser script	5 mnt	Gagal di langkah 4	96%	Critical
Mail Relay Probe	smtp.internal:25	SMTP	5 mnt	Jendela pemeliharaan	0%	Maintenance

Response Time per Layanan (ms)

Alert Aktif

08:41 • srv-db-01
Disk /var 92% melewati ambang kritis 90%
Tim Database
08:22 • Checkout Journey
Sintetik gagal di langkah pembayaran (timeout 30 s)
Tim Aplikasi
07:59 • CRAC-03
Pendinginan ruang server 2 turun ke N
Tim Fasilitas
07:36 • srv-app-02
Memory 88% selama 15 menit
Tim Sistem
07:12 • WAN-B
Latency 48 ms dan packet loss 0,8%
Tim Jaringan
06:40 • Billing Service
Response time 412 ms mendekati ambang 500 ms
Tim Aplikasi

Kepatuhan SLA Bulan Ini

Portal PelangganNormal
99.98%
Target 99,90% • downtime 8 mnt
API GatewayNormal
99.96%
Target 99,95% • downtime 17 mnt
BillingWarning
99.82%
Target 99,90% • downtime 1 j 18 mnt
Email RelayNormal
99.71%
Target 99,50% • downtime 2 j 05 mnt
VPN AksesNormal
99.94%
Target 99,90% • downtime 26 mnt

Aturan Ambang & Eskalasi

Aturan	Kondisi	Tingkat	Aksi
CPU Sustained High	CPU > 85% selama 10 menit	Warning	Email + Chat Ops
Disk Hampir Penuh	Partisi > 90%	Critical	Email + WhatsApp + Tiket
Host Tidak Merespons	3 ICMP gagal berurutan	Critical	Semua kanal
Latency Uplink	Latency > 40 ms selama 5 menit	Warning	Chat Ops
Sintetik Gagal	2 siklus gagal berurutan	Critical	Email + Tiket
Sertifikat Kedaluwarsa	Sisa masa < 21 hari	Warning	Email

Status Agent Pengumpul Data

collector-jkt-01
Zona Server 1 • 68 host
v6.4.2 • 12 detik lalu
Normal
collector-jkt-02
Zona Server 2 • 54 host
v6.4.2 • 9 detik lalu
Normal
collector-net-01
SNMP jaringan • 42 perangkat
v6.3.9 • 1 menit lalu
Warning
collector-dr-01
Site DR Surabaya • 18 host
v6.4.2 • 14 menit lalu
Critical
collector-syn-01
Probe sintetik
v6.4.2 • 24 detik lalu
Normal

Kanal Notifikasi

Email Operasional
noc@omahe.co.id • 6 penerima
Normal
WhatsApp Piket
Grup NOC Shift • eskalasi L1
Normal
Chat Ops
Kanal #datacenter-alert
Normal
SMS Gateway
Kuota 82% terpakai bulan ini
Warning
Webhook ITSM
Auto-create tiket insiden
Normal

Jendela Pemeliharaan (Alert Dibisukan)

Patch Bulanan Hypervisor
Maintenance
Cluster PROD-A
Sab, 12 Sep • 23:00 – 02:00
Upgrade Agent v6.5
Maintenance
130 collector
Sen, 14 Sep • 21:00 – 22:30
Uji Failover Genset
Maintenance
Seluruh fasilitas
Sab, 19 Sep • 07:00 – 09:00
Kalibrasi Sensor Suhu
Maintenance
12 rak zona A
Rab, 23 Sep • 10:00 – 12:00